Terms and Conditions

Please read these Terms & Conditions (“Terms”) carefully before purchasing or accessing any digital product, paid program, challenge, workshop, training, live virtual event, replay, downloadable resource, or other standalone offer (collectively, the “Offer”) made available through PerformHappy, Complete Performance Coaching, Rebecca Smith, and/or affiliated websites (the “Site”).

By purchasing, accessing, or participating in any Offer, you agree to be bound by these Terms. If you do not agree to these Terms, please do not purchase or use the Offer.

1. Company Information

This Offer is provided by Rebecca Smith and Complete Performance Coaching (“Company,” “we,” “us,” or “our”).

These Terms apply to all customers, participants, and users (“you” or “your”) who purchase, access, or participate in any Offer.

2. Standalone Offer (Not a Membership)

Unless clearly stated at checkout, all Offers are provided as standalone purchases and are not recurring memberships or subscriptions.

By purchasing an Offer, you understand that you are making a one-time payment for access to a specific product, program, or event.

3. Purchases & Payment

If you purchase an Offer through the Site, you may be asked to provide information relevant to your purchase, including but not limited to your name, email address, billing information, and payment details.

You represent and warrant that:

- You have the legal right to use the payment method provided

- The information you supply is accurate, complete, and current

- You authorize us (and any third-party payment processor) to charge your payment method for the total purchase amount

We reserve the right to refuse or cancel any purchase at any time if fraud, unauthorized payment, or an illegal transaction is suspected.

4. Access & Delivery of Digital Products

After purchase, access to the Offer may be delivered via:

- Email confirmation and access link

- Login credentials to a digital portal

- Access to a private community or platform

- Digital downloads

- Live event registration details

It is your responsibility to provide a valid email address and ensure that emails from us are received (including checking spam/junk folders).

You are responsible for maintaining access to the internet, required technology, and any necessary devices to use the Offer.

5. Use of Offer & Participation

You understand that the Offer may include educational content such as:

- Videos, trainings, or coaching materials

- Live sessions or recorded replays

- Worksheets, guides, templates, or downloadable resources

- Community or group access (if included)

We reserve the right to modify, update, or replace portions of the Offer at any time to maintain quality and functionality. If any changes occur, we will make reasonable efforts to provide an equivalent experience and value.

6. Refund Policy

Due to the digital nature of our Offers, all sales are considered final unless otherwise stated on the checkout page or sales page.

Refund requests may be considered in limited cases, such as:

- Duplicate purchases

- Billing errors

- Access issues that cannot be resolved by our team

If a refund is granted, it is at the sole discretion of the Company.'

Refund requests must be submitted in writing to: [email protected]

We do not provide refunds for:

- Failure to participate or complete the Offer

- Schedule conflicts

- Change of mind

- Lack of results

- Failure to access replays or materials within the access period

7. No Guarantees / Results Disclaimer

All content provided through the Offer is for educational and informational purposes only.

We make no guarantees regarding results, outcomes, progress, or performance. Your results depend on many factors including your effort, consistency, and individual circumstances.

Any testimonials or success stories shared are examples of individual experiences and do not guarantee similar outcomes.

8. Health & Professional Disclaimer

The Offer may include mental performance training, mindset coaching, confidence-building strategies, and educational resources.

We are not providing medical advice, psychological treatment, therapy, legal advice, or professional healthcare services.

If you or your athlete are experiencing serious mental health concerns, we recommend consulting a licensed healthcare professional.

9. Intellectual Property & License

All content provided in the Offer, including but not limited to videos, written materials, worksheets, downloads, templates, logos, branding, and training content, is the intellectual property of the Company and is protected by copyright and intellectual property laws.

You are granted a limited, non-transferable, non-exclusive license to access and use the materials for personal use only.

You may not:

- Share login access or purchased content with others

- Copy, reproduce, distribute, or resell the content

- Upload the content to public websites, file-sharing platforms, or group drives

- Record live sessions unless explicitly permitted in writing

- Unauthorized use may result in immediate termination of access without refund.

10. Community Guidelines (If Applicable)

If your Offer includes access to a group, community, or discussion platform, you agree to participate respectfully.

We reserve the right to remove or restrict any participant without refund if they engage in:

- Harassment, bullying, or inappropriate behavior

- Hate speech or discrimination

- Sharing private community content outside the group

- Solicitation, spamming, or unauthorized promotion

11. Account Responsibility (If Applicable)

If the Offer includes login credentials, you are responsible for maintaining the confidentiality of your account information.

You are responsible for any activity that occurs under your account. You agree to notify us immediately if you suspect unauthorized use.

12. Third-Party Services

The Offer may use third-party platforms such as payment processors, video hosting, webinar software, email systems, or community platforms.

We are not responsible for interruptions, outages, or technical issues caused by third-party services.

Your use of third-party platforms may be subject to their own terms and privacy policies.

13. Availability, Errors, and Inaccuracies

We reserve the right to correct any errors, inaccuracies, or omissions related to pricing, Offer descriptions, or availability at any time without prior notice.

If a pricing or listing error occurs, we may cancel the transaction and issue a refund at our discretion.

14. Termination of Access

We reserve the right to terminate or suspend access to the Offer at any time if you violate these Terms.

Termination may occur without refund.

15. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of the Offer.

This includes but is not limited to:

- Loss of data

- Loss of profits

- Emotional distress

- Training setbacks

- Performance outcomes

- Your use of the Offer is at your own risk.

16. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its owners, contractors, employees, affiliates, and agents from and against any claims, damages, liabilities, costs, and expenses (including legal fees) arising out of:

- Your use of the Offer

- Your violation of these Terms

- Your misuse of the Offer content or materials

17. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of California, United States, without regard to conflict of law provisions.

18. Changes to Terms

We reserve the right to update or replace these Terms at any time. Updates will be posted on the Site and become effective immediately upon posting.

By continuing to access the Offer after updates are posted, you agree to the revised Terms.

19. Contact Us

If you have questions about these Terms, please contact us at: [email protected]